How is a user counted?
A user is a member of staff with their own login. Clients who open your showcase from a link are not users and are never billed: there can be as many of them as you like.
Do we need our own server?
No. Every agency gets a separate instance on its own subdomain — its own database, its own settings, no neighbours. Running it on your own infrastructure is also possible and discussed separately.
What happens to our data if we leave?
A full export of the database in a machine-readable format is provided on request and is included. It is a term of the contract, not a favour.
We already work in amoCRM. Do we have to migrate?
No, and that is the point. Elystex does not replace your CRM — it lives inside it: deals, tasks and conversations stay in amoCRM, while units, prices and reservations arrive from Elystex straight into the deal card.
What do the bonus months actually mean?
Pay for six months and the seventh is ours. Pay for twelve and you get fifteen. Pay for twenty-four and you get thirty-one. Your monthly rate never changes — we add time instead of cutting the price.
Can the price go up mid-term?
No. The rate is fixed for the whole prepaid term, including every bonus month.